Refund policy

At MadeInGhanaShop, we are committed to ensuring every customer is satisfied with their purchase. All our products are handmade by skilled Ghanaian artisans and carefully checked before shipping. If you experience any issues with your order, please review our policy below.

1. Returns
We accept returns under the following conditions:

  • The return request is submitted within 7 days of delivery.

  • The item is unused, unwashed, and in its original condition.

  • The item includes all original packaging and tags.

To request a return, please contact us at mymadeinghanashop@gmail.com

2. Non-Returnable Items
The following items cannot be returned:

  • Custom or personalized orders

  • Worn waist beads or adjusted items

  • Clearance or discounted items

  • Perishable goods (e.g., shea butter, cocoa butter), unless damaged on arrival

  • Digital products

3. Damaged, Incorrect, or Defective Items
If your item arrives damaged, incorrect, or defective, please email us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos showing the issue

If verified, we will provide a replacement, refund, or store credit.

4. Refunds
Refunds are issued once we receive and inspect the returned item. If approved:

  • Refunds are processed to your original payment method

  • Processing time is 5–10 business days, depending on your bank

  • Original shipping charges are non-refundable

5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. If the return is approved due to our error, we cover replacement shipping fees.

6. Exchanges
We do not offer direct exchanges. If you want a different item, please request a return (if eligible) and place a new order.

7. Lost or Stolen Packages
Once an order is marked delivered by the courier, MadeInGhanaShop is not responsible for lost or stolen packages. However, we will assist you with courier investigations where possible.

8. International Orders
International customers may incur customs duties, VAT or taxes, and clearance delays. These charges and delays are outside our control and are the responsibility of the customer. Refunds are not provided for delays caused by customs or courier processing.

9. How to Start a Return
To request a return, please contact us at mymadeinghanashop@gmail.com and include:

  • Your full name

  • Order number

  • Reason for return

  • Photos or videos (for damaged/incorrect items)

We respond within 24–48 hours.

10. Contact Us
If you have any questions regarding this policy, please reach out to us at mymadeinghanashop@gmail.com or visit www.madeinghanashop.com